Refund Policy

RETURNS

Due to the nature of the product, returns are not accepted.

However, if the delivered product is defective or expired at the time of delivery, Lyla Tea undertakes to promptly send you a new, similar product, free of charge.

If you are not satisfied with the product or the online delivery service, we invite you to contact customer service directly at lylateacanada@gmail.com to receive a discount coupon for your next order.

REFUNDS

All sales are final. We do not grant any refunds.

However, if the delivered product is defective or expired at the time of delivery, Lyla Tea undertakes to promptly send you a new, similar Product, free of charge.

If you are not satisfied with the product or the online delivery service, we invite you to contact customer service directly at lylateacanada@gmail.com to receive a discount coupon for your next order.

If you placed an order in error and wish to cancel it, we may be able to cancel it before it ships. The cancellation fee in this case will be $75.