All sales are final.
Due to the nature of the product, returns are not accepted. All sales are final and we do not issue refunds.
We’re here for you
Returns and refunds
An issue with your order? Here is our policy and how to reach us.
Contact our teamDid you receive a product past its expiration date?
If the product was past its expiration date when delivered, Lyla Tea will promptly send you a similar replacement at no charge.
Report a problemYour experience matters.
If you are not satisfied with the product or online delivery service, contact customer service directly at info@lylatea.com to receive a discount coupon for your next order.
Placed an order by mistake?
If you wish to cancel an order placed by mistake, we may be able to cancel it before it ships.
A $75 cancellation fee applies in this case.